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Call Center Speech-to-Action: Whisper TR FT + LLM Intent + Real-Time Pipeline

End-to-end call center pipeline: Whisper Large-v3-Turbo TR FT (faster-whisper streaming) → real-time transcription → LLM intent classification (Qwen 2.5 7B) → action (CRM ticket open, order status, escalation). pyannote diarization (customer vs agent). P95 latency < 1.5s.

Şükrü Yusuf KAYA
30 min read
Advanced
Çağrı Merkezi Speech-to-Action: Whisper TR FT + LLM Intent + Real-Time Pipeline
✅ Teslim
  1. Whisper TR FT + LLM intent pipeline. 2) Sonraki ders: 17.9 — Bankacılık Internal Copilot.

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