e-Government Citizen Assistant: Intent Classification + Tool-Calling (80+ Intents)

e-Government portal integrated LLM: 80+ intents (tax, insurance, driver's license, passport, property, etc.), tool-calling e-Government APIs, personal data (TC ID) PII handling. KVKK-compliant logging, audit trail, citizen consent. Llama 3.3 8B + custom SFT, on-prem.