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topiccore
Customer Support Agents
RAG (KB) + CRM tools + escalation + tone — the standard for modern support automation.
3 hours1 prereqs
Architecture:
- KB RAG — company docs in a vector DB
- CRM tools — customer lookup, order status, refund initiate
- Tone consistency — brand voice prompt
- Escalation logic — confidence < threshold or "frustrated" sentiment → human
- Multi-language — auto-switch to user's language
- Multi-channel — chat, email, voice
Vendors: Sierra (the one behind τ-bench), Decagon, Maven AGI, Crescendo. All enterprise-grade.