AI Customer Success Manager
AI-Specific CSM
Become the CSM specialized for AI products — eval, hallucination, prompt iteration included.
SaaS CSM training exists but no AI-specific version (eval, hallucination, prompt iteration). Covers AI product CSM differences, AI-specific onboarding, adoption metrics (qualitative + quantitative), use case mining, champion network building and hallucination & eval communication.
Quick Facts
Why This Program for Your Company
Talent Development
Grow your in-house teams; reduce vendor and outsourcing dependency
Fast Time-to-Value
Built for a 90-day pilot-to-production trajectory
Measurable ROI
Before/after capability report + KPI dashboard with tangible outcomes
AI Culture
AI adoption across all levels — from executive to engineer
Delivery Models
Choose the delivery format that fits your team
On-site
At your company location, closed group
Hybrid
Online + periodic in-person intensives
Fully Remote
Live remote + recordings + lab notebooks
Train-the-Trainer
Build in-house trainers — long-term scaling
Tailored to Your Company
Content is customized to your industry, regulatory framework, existing tech stack and target use cases. Labs run on your existing systems or sample datasets.
Lab Environment
Hands-on labs run on your company data (under NDA), isolated sandbox or sample dataset
Post-Training Support
30 days async support (Slack/Teams/Discord) + optional monthly follow-up sessions + code review support
Why Now? — Türkiye's Empty Market
Zero CSM training for AI products. Turkish SaaS AI companies can't find this profile.
About the Program
Target Teams
- Existing CSMs transitioning to AI products
- Account managers
- Onboarding specialists
- Customer education teams
Your Team's Outcomes
- Design AI product CSM playbook
- Measure adoption metrics (qual + quant)
- Help customers mine use cases
- Build champion networks
- Communicate hallucination & eval to customers
Prerequisites
- No special prerequisites — open to all skill levels.
Trainings in this Program
11 modules / micro-trainings
- 01
AI Product CSM Differences
- 02
Onboarding for AI
- 03
Adoption Metrics (Qualitative + Quantitative)
- 04
Use Case Mining
- 05
Champion Network Building
- 06
Prompt Iteration Support
- 07
Hallucination & Eval Communication
- 08
QBR for AI Products
- 09
Expansion Playbook
- 10
Churn Early Warning
- 11
Capstone: Customer Success Playbook
Capstone Project
Full CSM playbook for an AI product: onboarding flow, adoption metric dashboard, QBR template, expansion playbook, churn early warning system.
How We Work
From discovery to delivery and post-training follow-up
- 1
Discovery
Free 30min — team capability map, use case discovery, goal setting
- 2
Design
Custom curriculum, lab scenarios and delivery timeline for your use cases
- 3
Delivery
Live training + hands-on labs + capstone project + completion certificate
- 4
Follow-up
Capability report + 30-day support + optional monthly check-in sessions
Career Path
Positions you can target after this program
Tech Stack & Topics
Frequently Asked Questions
How do enrollment and participant selection work?
How is pricing structured?
Can the curriculum be customized for our use cases?
On-site or remote?
Is post-training support included?
Are certificates provided?
Who is this program for?
What will I learn?
What is the duration and format?
What are the prerequisites?
Which positions does this program prepare me for?
Why is this program needed in Türkiye?
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Bring This Program to Your Team
In a free 30-minute discovery call we map your team's capability, explore your target use cases and prepare a custom quote for your company. No commitment.