# E-ticaret Customer Support Bot: Trendyol/Hepsiburada-Tarzı SLA + Entity Extraction

> Source: https://sukruyusufkaya.com/learn/fine-tuning-cookbook/ftc-tr-ecommerce-customer-support
> Updated: 2026-08-23T08:38:36.286Z
> Category: Fine-Tuning Cookbook (Model-by-Model)
> Module: Part XVII — Türkiye Use-Case Labs
**TLDR:** TR e-ticaret platformuna özel customer support bot: 50K real ticket (anonimleştirilmiş) + Trendyol-tarzı SLA (P95 < 3sn), entity extraction (sipariş no, ürün, kargo, iade), intent classification (40+ intent), tool-calling (sipariş status API). Llama 3.1 8B + Qwen 2.5 7B karşılaştırma, vLLM + LoRA hot-swap deploy.