# Çağrı Merkezi Speech-to-Action: Whisper TR FT + LLM Intent + Real-Time Pipeline

> Source: https://sukruyusufkaya.com/learn/fine-tuning-cookbook/ftc-tr-call-center-speech-to-action
> Updated: 2026-08-15T10:01:49.802Z
> Category: Fine-Tuning Cookbook (Model-by-Model)
> Module: Part XVII — Türkiye Use-Case Labs
**TLDR:** Çağrı merkezi end-to-end pipeline: Whisper Large-v3-Turbo TR FT (faster-whisper streaming) → real-time transcription → LLM intent classification (Qwen 2.5 7B) → action (CRM ticket open, sipariş status, escalation). pyannote diarization (müşteri vs operatör). P95 latency < 1.5s.