# Sektör Vakası: Müşteri Destek Ajanı (eskalasyon, iade, FAQ)

> Source: https://sukruyusufkaya.com/en/learn/prompt-engineering/pe-50-musteri-destek-ajan-vaka
> Updated: 2026-05-11T13:17:26.429Z
> Category: Prompt Engineering
> Module: 8. Aracılar (Agents) ve Tool Use İleri
**TLDR:** Tam customer support agent: intent detection, knowledge base RAG, ticket creation, eskalasyon, sentiment-aware tone.