# E-commerce Customer Support Bot: Trendyol/Hepsiburada-Style SLA + Entity Extraction

> Source: https://sukruyusufkaya.com/en/learn/fine-tuning-cookbook/ftc-tr-ecommerce-customer-support
> Updated: 2026-05-14T14:43:02.461Z
> Category: Fine-Tuning Cookbook (Model-by-Model)
> Module: Part XVII — Turkey Use-Case Labs
**TLDR:** TR e-commerce-specific customer support bot: 50K real tickets (anonymized) + Trendyol-style SLA (P95 < 3s), entity extraction (order number, product, shipping, return), intent classification (40+ intents), tool-calling (order status API). Llama 3.1 8B + Qwen 2.5 7B comparison, vLLM + LoRA hot-swap deploy.