# Call Center Speech-to-Action: Whisper TR FT + LLM Intent + Real-Time Pipeline

> Source: https://sukruyusufkaya.com/en/learn/fine-tuning-cookbook/ftc-tr-call-center-speech-to-action
> Updated: 2026-05-14T14:43:03.082Z
> Category: Fine-Tuning Cookbook (Model-by-Model)
> Module: Part XVII — Turkey Use-Case Labs
**TLDR:** End-to-end call center pipeline: Whisper Large-v3-Turbo TR FT (faster-whisper streaming) → real-time transcription → LLM intent classification (Qwen 2.5 7B) → action (CRM ticket open, order status, escalation). pyannote diarization (customer vs agent). P95 latency < 1.5s.